Vimeo Support provides rapid, friendly help via the contact form around-the-clock, sunday morning hours through monday nights (Eastern moments). Premiums and business members possess usage of real time chat help. For sales users and higher, most of us can provide minimal help during vacations and holidays (find out more details below).

??Note: All of our contact form will to begin with try to look for a remedy towards your query within facilitate middle. When the next number proposed feedback does not support, scroll to the lower of box and then click communications service , then publish a ticket to make contact with our own team.

Take note that Vimeo will not promote contact service for premiums minimizing strategies at the moment. We’ve structured the connection because of this in order to really effectively control multi-step complex troubleshooting and also to make sure owner comfort.

That said, most of us do make phone assistance intended for all of our organization customers with specialty records. For those who have an organization get with our team, you should have acquired your very own contact PIN and manual for calling venture help inside onboarding techniques via mail. If you fail to locate their cell PIN, get hold of your account administrator to get it provided for one.

Original Reply Periods

Any time you give us a call, expect a primary responses within these timeframes, subject to the registration dating for Cougar adults degree. All era come into U.S. east unless usually took note.

Enterprise users

Pro customers

• 24-hour service from tuesday until monday at 5 p.m.
• Initial feedback in couple of hours or significantly less over these occasions

Additionally users

• Support during U.S. regular business hours (9 a.m. to 5 p.m. Eastern)
• First impulse in 4 several hours or considerably

Simple people

• Often within 3 business days

??Tip: make sure you let us know from email associated with the paid Vimeo profile to get concern support. Trying through all of our contact page while recorded into the Vimeo membership makes sure that we shall behave as soon as humanly possible.

Follow-up impulse rate

Follow-up answers often take more time. Cases from paying people often receive concern.

Specifically difficult troubles may have to generally be reassigned to a service specialist. All of our gurus will address their problem as fast as you can, but which may use to a few period, especially when the issues requires enter from Vimeo builders. You are invited to answer any available situation to obtain an update.

Family Vacations

We provide limited help across after U.S. holiday breaks:

• New-year’s Day (January 1)
• Martin Luther King Jr. Week (One-third Tuesday in January)
• Presidents Week (One-third Tuesday in March)
• Funeral Day (Final Mon in-may)
• Juneteenth (Summer 19)
• Independency time (over or about July 4)
• Work Time (Very First Sunday of September)
• Columbus Time (Secondly Sunday of July)
• Thanksgiving trip (Fourth Wednesday / wednesday / monday in December)
• Seasonal day through new-year’s (December 24 through January 2)

Stay in touch

The simplest way to continue to be up-to-date with info about Vimeo is to read our personal website. This is when all of us update town with announcements about Vimeo. You can actually subscribe for once a week revisions via e-mail on the webpage’s website.

Pass Reviews

For those who have an issue that has been not just addressed right here, you should deliver the welcoming support team an email via our very own Contact Form . Your own feedback allows us to keep working much better.