Absolutely right,new GOLD *** major wind. The old AOL program was much more stab;e and user friendly; This GOLD version is not only an embarrassment, but probably ripe candidate for a class-action lawsuit. AOL should stop charging customers for an inferior product that is rife with problems not found in previous versions. AOL? ARE YOU LISTENING? EL **** !

Agree! Have had more problems with AOL since Gold than I’ve had in 20 yrs! Takes FOREVER to sign in! I have deleted and reloaded AOL and still takes probably 5-10 minutes to boot up AOL! NO EXAGGERATION! I have no problem opening other applications. only AOL and I pay monthly for this frustration. Printing problems. Gold My ***..

Why is it AOL Gold will not sign on at any RV Parks ? Have a good signal , states I’m signed on, but no.

The anti-South bias of your “research” stories is so obvious it is ridiculous. We who live in the Southern United States are tired of the old make-fun-of jokes and put downs. It’s old, it’s not relevant, and it’s not true. We hate fake news, fake accents, and fake research which is founded in old ideas, tired caricatures, and veiled insults, and we can spot them a mile away.

You have expressed my thoughts very well. Right on! Your last question is the best. I do NOT think they read this. I cant figure out how to get their attention and also DO NOT UNDERSTAND WHAT “HELP” IS SAYING BECAUSE OF THE ACCENT.. TRASH. THEIR HELP IS ABSOLUTE TRASH.

Yet, if I use firefox, I’m into aol anywhere in 15 seconds

I’m getting sick and tired of the consistent AOL message “OOPS, something went wrong”. There appears to be no good reason, let alone an explanation, for it to happen. Just makes you go back and start all over adding to the slowness of AOLGold.

I’ve reported this before, I pay for the service, it takes over 3 minutes to sign into aol proper. Not responding is the message I get. If your not going to address the problem, and it’s not my computer, than in a very short time, I will be cancelling your service. I’ve been with AOL for over 20 years and I’m starting to get very upset with this service I’m paying for.

I have submitted feedback on this and never get a reply of any value. I am paying more but getting less with AOL Gold. I can no longer work offline – I cannot even save an email I have written if I lose my internet signal. I can no longer send emails to my industry group as after sending a few I get locked-out for “Error code 475: Suspicious activity was detected on your account” even after I change my password. Trouble is I cannot access my saved emails without being online and on AOL Gold.

Aol’s rollout of Gold could be a Harvard case study of one of the worst in history, except that Harvard would be too busy laughing that only old people use Aol. I never understood why you could not communicate what you wanted to do with this product.

Update your prejudices people

At a snail’s pace, I’ve finally seen some improvements but you still have a long way to go if your plans are to bring back customers. Ex. Increase download file size from 25MB. The Welcome page should be re-titled Click-Bait. It’s a disgrace. Either put up real news or eliminate it.

A really interesting proposal would be a separate price for minimum or no ads with features that customers really want. It can’t be just eliminating ads, it has to be an upgraded product.